Frequently Asked Questions
Read our frequently asked questions for quick answers
Getting started
Do you have a mobile app?
Yes. The Mi Número Local app is free for iPhone and Android. Download it using the buttons at the top of this page to send top-ups, shop the Market, and call Cuba from your phone.
How do I send a top-up to Cuba?
From the app or the website, log in (or create an account), enter the phone number in Cuba, choose the amount or carrier, confirm your payment method, and tap Send. You'll get a confirmation once the top-up has been processed.
Payments and security
With what means of payment can I pay for the services?
Payment can be made with a Credit or Debit card. VISA, MASTERCARD, AMERICAN EXPRESS or DISCOVER. The charge will appear on your statement under our company name.
Is my card information secure?
Yes. Your payment details are processed through an encrypted, PCI-DSS-compliant payment processor; we never store your full card number on our servers.
Market
How does Market grocery delivery to Cuba work?
From the app or the website you can choose products from our Market (groceries, household items, and more) and send them to a recipient in Cuba. The order is delivered directly to the address you provide; delivery times vary by province and product availability, and you can track your order's status from your account.
What if a product arrived damaged, incomplete, or never arrived?
Message us on WhatsApp or call +1 305 500 2400 with your order number and, if applicable, a photo. We review each case with the seller in Cuba and get back to you with the resolution: replacement, credit, or a refund of the corresponding amount.
How much is delivery and what does the price include?
The price of each product is the one shown in the catalog. Home delivery is shown separately before you pay and depends on the product and province; some large items charge delivery per unit. At checkout a 3.8% card-processing charge is added on the subtotal plus delivery.
Calls
How do I call Cuba from the app?
Add balance to your account and call from the app using your balance.
My account
I forgot my password. How do I reset it?
Tap Log In and then "Forgot your password?", enter the email or phone number linked to your account, and follow the instructions we send you to create a new password.
How do I delete my account?
You can delete your account directly from the app: open the app, go to Profile, and under the "Account and legal" section tap "Delete account" and confirm. If you can't access your account, you can also request deletion by emailing support@minumerolocal.com or calling +1 305 500 2400 from the email or number linked to your account; we'll process the request and confirm once it's complete.
Support
How can I contact support?
You can email us at support@minumerolocal.com, call us at +1 305 500 2400, or visit the Contact section on our website to see all the ways to reach us.
Download the Mi Número Local app to send top-ups, shop the Market, and call Cuba from your phone — all in one place.
Prefer to talk to someone? See our contact details here